What payment methods are supported?

Currently, We support all Credit / Debit cards and direct bank transfer, which is highly secured .

We soon update our site on further payment.

Is COD (Cash on Delivery) available?

COD option is available for delivery to almost all major locations within India. You could check whether COD is available by entering your area Pin code in the product page. If COD is not available for your pin code, there is lot of other payment options which you can use to easily make payment for your order. Refunds are NOT applicable for orders placed through Cash On Delivery.

Can I offer cheque for the payment in place of cash?

No. COD payments have to be made in cash only.

What currency are your prices listed in?

We ship to almost all countries worldwide and our prices are listed in INR and United States Dollars.

Is it safe to shop on your site?

Yes, as safe as it can get. We DO NOT access or save your credit card details or any other payment information. Your payment information is processed through highly secured PCI DSS certified servers of our payment partners and ensures maximum safety for your payment credentials.

Moreover, this website is secured through a trusted Secured Socket Layer using a modern cipher suite. This ensures that all information you send us via the internet will be encrypted using a 256-bit secure socket layer confirming to TLS 1.2 standards.

What are your shipping options?

For orders shipped within India, we ship through reputed shipping partners like ST Couriers . Packages will be delivered within 2-5 business days depending on your shipping address. It might take additional working days to deliver for certain pin codes.

Your package may be sent through any of these couriers based on your pin code, location, and service availability and delivery service quality of our shipping partners in a particular sector. Orders to remote areas, where no courier service is available to the shipping address pin code; will be sent through Speed Post which may take additional 3-4 working days to deliver.

Do you ship on holidays and weekends?

SIRUSTY HERBAL observe all major Indian Holidays and we do not ship out order on these days. Monday to Saturday are business days. If you place an order on Saturday, your order would be shipped on Monday.

How do I track my package?

For orders shipped within India: Once your order is shipped, you will receive an email with the tracking number along with the shipping partner’s name. You can track the packages on the respective websites of the shipping partners using the provided tracking number.

For international orders: If your package is shipped using ‘DHL Packet standard’, there is a limited tracking facility available. You can track your package with the tracking number to know the date of shipment and date of delivery. With‘DHL Packet plus’, you get end to end tracking facility and signature on delivery.

Tracking is not available for packages shipped through ‘Airmail’ shipping.

I have still not received my order. What should I do?

All domestic orders within India take 3-10 business days to get delivered. All international orders (outside India) take around 10-25 business days to get delivered.

In most of the cases where an order is being shipped to a company or commercial address, delivery agents are not allowed to hand deliver the packages directly to the consignee or contact person. In such cases check with your courier department/mailroom or security at the entrance who accepts all the packages on behalf of your company.

If your order is being shipped to a residential colony or apartment, check with the security or concierge at the entrance if they have your package.

Also check your order confirmation e-mail to see if your shipping address is accurate. If you notice a mistake, please contact our customer support immediately. It may also be a good idea to contact the respective shipping partner to get the exact status of your package.

All international orders (outside India) take around 10-25 business days to get delivered.

If you still have not received your order after giving it some ample time to arrive, please contact us for assistance